We aim to dispatch all orders within 3-5 working days.
Shipping time may vary depending on location, shipment method and other factors beyond our control.
We currently use Hermes for all UK mainland small parcels and Parcelforce for large parcels over 5kg in weight. Both take around 3 working days for delivery after they are collected.
Parcels for outside of the UK, UK Islands and Northern Ireland are sent via Royal Mail or a chosen courier.
Shipping cost (Mainland UK):
Parcels up to 1kg in weight are £3.99 for UK delivery
Parcels up to 2kg in weight are £4.99 for UK delivery
Parcels up to 5kg in weight are £7.99 for UK delivery
Parcels over 5kg vary dependant on the number of boxes required.
Shipping cost for all other areas is varied dependant on weight and location.
Shipping tracking:
All parcels are sent via a tracked delivery service and you will receive a dispatch notification email to the email address specified when ordering. This email can sometimes go into your spam folder or get marked as junk. Please allow time to receive this and check these folders before emailing us.
Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:
Returns & Refunds
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
You have 14 days from receipt of goods to notify us of the return.
To notify us please email scentedrainbows@hotmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you with instructions where to send returned goods and you are advised to obtain proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for the shipping costs of returned items.
When returned items are received and inspected, you will receive a confirmation email, notifying you the status of the agreed refund.
Refunds will only be applied to the original payment method used.
Damaged Goods
If a product arrives damaged upon delivery and is unusable we will offer an exchange for this in line with the above.
Where a product remains usable, we are unable to offer exchanges for this.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order, do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select your chosen payment method. We will ship your package within 3-5 business days.
We are always happy to guide you at any step, please just get in touch if you are struggling!
Yes we do allow collection from our address in Rogerstone, South Wales. Orders must be paid for and collection times are to be arranged in advance. Please contact us on social media or via scentedrainbows@hotmail.com prior to ordering.
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