We aim to dispatch all orders within 3-5 working days.
Shipping time might vary depending on location, shipment method and other factors beyond our control.
We currently use Hermes for all small parcels and Parcelforce for large parcels over 5kg in weight. Both take around 3 working days for delivery after they are collected.
Shipping cost:
Parcels up to 1kg in weight are £3.99 for UK delivery
Parcels up to 2kg in weight are £4.99 for UK delivery
Parcels up to 5kg in weight are £7.99 for UK delivery
Parcels over 5kg vary dependant on the number of boxes required.
Shipping tracking:
All parcels are sent via a tracked delivery service and your tracking number is sent to the email on your order via the Hermes website. This email can sometimes go into your spam folder or take a day or 2 after dispatch. Please allow time to receive this before emailing us.
Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:
Returns & Refunds
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
You have 14 days from receipt of goods to notify us of the return.
To notify us please email scentedrainbows@hotmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you with instructions where to send returned goods and you are advised to obtain proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for the shipping costs of returned items.
When returned items are received and inspected, you will receive a confirmation email, notifying you about the status of the agreed refund.
Refunds will only be applied to the original payment method used.
Damaged Goods
If a product arrives damaged upon delivery and is unusable we will offer an exchange for this in line with the above.
Where a product remains usable we are unable to offer exchanges for this.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select your chosen payment method. We will ship your package within 3-5 business days.
Our support team is always happy to guide you at any step!
Yes we do allow collection from our address in Rogerstone, South Wales. Orders must be paid for and collection times are to be arranged in advance. Please contact us on social media or via scentedrainbows@hotmail.com prior to ordering.
Wax melts are wickless scented pieces of wax that are melted in a warmer to release the fragrance held within.
They come in various shapes and are gradually warmed in a wax warmer (not an oil burner) to melt the wax and fill your home with hours of scent.
Unlike candles, the wax does not evaporate; only the scent dissipates. Once you can no longer smell the fragrance, you can soak up your used wax and start a new scent.
Wax is to be melted in a suitable warmer with no additives. Never add anything else to your wax.
There are 2 main type of wax warmer; tealight and electric.
Tea light warmers are most common and are usually ceramic with a bowl/dish above a tea light candle. These are sometimes confused with oil burners. The main differences between wax and oil burners are the size of the dish and distance from the top of the tealight to the dish. Wax warmers have larger bowls/dishes on top and the dish is further away from the tealight flame. This is to ensure the wax is warmed not burned, If you are ever unsure contact your wax warmer supplier or read the guidance that it was supplied with
.
Electric warmers are flame less and are powered by electricity. These can include small plug in warmers or warmers that come with a cord.
Yes please see the scent list on our main menu above. This is very large and can be quite overwhelming so we also the scent description on every product.
We offer wholesale on all of our home fragrance items.
We do not offer wholesale on any bath & body products.
We offer a tiered discount scheme dependant on the value purchased of our branded products.
For unbranded products we have a minimum order quantity per product per purchase. Please note unbranded means no logo labels. We will always supply the CLP labels with our manufacturer details on as this is a legal requirement.
If you would like any further information please email us.
A drop box is a way to combine orders and save on postage fees.
Whenever you place an order you would like added to a drop box you select this postal option at checkout and then these orders are packaged together in one box and held here at Scented Rainbows HQ until you want the whole box sent.
When you are ready for your box to be posted you message us to weigh your box and we will let you know your postage options and related fees.
There is no limit to the number of orders you can add to a box but I will let you know if it gets close to 5kg.
We do not charge storage or handling fees for this service but to allow us to keep this service free we do limit the time a box can be open.
As per our T's&C's all goods remain the property of Scented Rainbows until received by the recipient.
Boxes can remain open for 6 months after the last order date. If no contact is received after 6 months of the last order the box will be cancelled and any goods not posted will remain the property of Scented Rainbows.
The difference is simply the weight of the wax and how it is presented.
It is personal preference as to how you like your wax. Some prefer bars as they are easy to snap and mix, others prefer pots as they are neat to stack and store and others prefer shapes as they are pretty to look at.
Yes we are fully compliant with all regulatory and legal frameworks. We are fully insured, operate strictly in line with all CLP and other H&S laws and test all rigorously products we manufacture prior to release.
All relevant CLP information is provided for all products and can be reviewed online here as well as on the products (where necessary)
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