Refund policy

1. This is a distance contract (as defined below) which has the cancellation rights set out below.

2. Subject as stated in these terms and conditions you can cancel this contract within 14 days without giving any reason.

3. The cancellation period will expire after 14 days from the day on which you acquire, or a third party indicated by you acquires physical possession of the goods. In a contract for the supply of goods over time (ie subscriptions) the right to cancel will be 14 days after delivery of the first item.

4. To exercise your right to cancel you must inform us of your decision to cancel this contract by a clear statement setting out your intentions in writing e.g email.

5. Except as set out below, if you cancel this contract, we will reimburse to you all payments received from you excluding the costs of delivery and any payment fees incurred in relation to any transactions.

6. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. This is because you are liable for that loss and, if that deduction is not made you must pay us the amount of that loss.

7. We will make the reimbursement using the same method as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees caused by us as a result of the reimbursement.

8. If you have received goods in connection with the contract which you have cancelled, you must send back the goods or hand them over to us at Chesterley House, 6 Pontymason Rise, Rogerstone, NP10 9GJ without delay and no later than 14 days from the day of receipt. You agree that you will have to bear the costs of returning the goods to us.

9. For the purpose of these cancellation rights these words have the following meaning;

a) A distance contract means a contract concluded between a trader and a consumer under an organised distance with the exclusive use of one our more means of distance communication up to and including the time at which the contract is concluded.

b) A sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer agrees to pay the price.