Shipping policy

Delivery

1. We will arrange delivery of the goods to the delivery location, within the agreed period, or failing any agreement, without undue delay, in any event, more than 30 days after the day on which the contract is entered into.

2. We do not generally deliver outside of the United Kingdom. If, however, we accept an order outside that area you may need to pay import duty and taxes as we will not pay them.

3. You agree we may deliver the goods in instalments if we suffer a shortage of stock or other genuine and fair reason provided you are not liable for extra charges.

4. If you or your nominee fail, through no fault of ours, to take delivery of the goods we may charge reasonable costs for redelivering them.

5. The goods will become your responsibility from the completion of delivery or collection. You must, if reasonably practicable, examine the goods before accepting them.

6. If you choose a non recorded delivery option proof of posting will be supplied to you but we are not liable for lost or missing items. 

7. If a recorded delivery items are deemed lost by the courier we will provide a replacement where stock permits this or offer a refund if this isn’t available. 

8. All lost items are only deemed as such after the couriers official timelines e.g 10 days for Royal Mail first class.

9. All drop boxes must have delivery paid within 6 months of the last order being placed else the box will be closed and the goods will remain the property of Scented Rainbows Limited.